| 陈海娜,谭 毅,陈 璐,周 翔.基于“臻享+”产品的高压增值服务体系[J].电力需求侧管理,2019,21(S1):72-74 |
| 基于“臻享+”产品的高压增值服务体系 |
| Design of high voltage value-added service system based on“Enjoy +”product |
| 投稿时间：2018-08-10 修订日期：2019-09-10 |
| DOI：10. 3969 / j. issn. 1009-1831. 2019. S1. 021 |
| 中文关键词: 星级模型 差异化服务 臻享+ 企业客户 |
| 英文关键词: star -hierarchical model differentiated service Enjoy + enterprise customer |
| 基金项目: |
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| 中文摘要: |
| “互联网+”服务业态的大规模兴起，极大的改变了人们的生活方式，越来越展现出其便捷性、互动性、实时性、准确性的特点。传统服务已由线下转向线上，由粗放式服务转向以大数据为支持的个性化服务。电力市场化进程中，电力企业的生存和长远发展的落脚点就是优质的客户服务。基于对企业客户特征的分析，臻享+产品对客户分级进行差异化服务，将传统服务移动化、精细化、普及化，提高了对企业客户的服务效率。 |
| 英文摘要: |
| With the rising of large-scale‘Internet+’service industry, people’s lifestyle has been greatly changed, showing its characteristics of convenience, interactivity, real -time and accuracy. Traditional services have shifted from offline to online, and from extensive services to personalized services supported by big data. In the process of electricity market, the foothold of the survival and long -term development of electric power enterprises is the high quality customer service. Based on the analysis of customer characteristics of enterprises, Enjoy Plus product provides differentiated services for customers, making the traditional service mobile, fine and universal, and improving the efficiency of enterprise customer service. |
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