| 陈敏耀,严佳梅,吴敌,陈雪嵩.95598客户服务网格化管理的探讨[J].电力需求侧管理,2019,21(2):71-73 |
| 95598客户服务网格化管理的探讨 |
| Analysis and research of 95598 customer service based on grid management |
| 投稿时间：2018-10-20 修订日期：2019-01-06 |
| DOI：10.3969/j.issn.1009-1831.2019.02.015 |
| 中文关键词: 管理盲区 网格化管理 95598客户服务 |
| 英文关键词: management blind area grid management 95598 customerservice |
| 基金项目:国家电网公司营销项目（659931160040） |
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| 中文摘要: |
| 分析目前95598客户服务分析面临的形势和困难，阐述网格化管理的特点、划分原则和优势，并以故障报修业务为例，以网格化管理打破管理边界，开展典型地区故障报修网格化分析，体现在故障薄弱点研判、计量装置厂商选择及指导网格化社会力量布局方面的优势，并提出进一步发挥网格化管理价值的相关建议。 |
| 英文摘要: |
| The current situation and difficulties faced by 95598 customer service analysis are analyzed and the characteristics, partitioning principles and advantages of grid management are pointed out. The management boundary is broken in the case of the analysis of fault reporting in typical areas, which highlighting the advantages in the research and judgment of fault weak points, the manufacturer selection of metering devices and the guidance of grid layout. Finally, related suggestions to give full play to the value of grid management are prorosed. |
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