Lean management of power interruption notification
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(Songjiang Power Supply Company, State Grid Shanghai Electric Power Company, Shanghai 201699, China)

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F407.61

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    Abstract:

    Power interruption notification is an important dai.ly routine for distribution companies.The correctness, timelinessand accuracy of notification have great effects on customers’satis.faction.With a new round of distribution network construction, notifi.cation turns to be a heavy and arduous task.Distribution networkcompanies spend high costs for massive notification and the high ra.tio of send.back notification always affects the quality of service.Byadopting the lean management concepts, the various segments ofpower interruption notification work are analyzed and improved.Thekey factors which affect the quality of services are defined, and solu.tions are also provided.The lean management has greatly improvedthe notification work, as proven in practical work.

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李家睿,刘扬洋,顾君雷,张洁.供电企业客户停电信息的精益化管理[J].电力需求侧管理英文版,2018,20(2):57-59.

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History
  • Received:January 02,2018
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  • Online: April 04,2018
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