In light of the trend of the national power market development and the status of power supply customer service, the article discusses the development direction of electrical service office and proposed a new concept of “1+N” business mode.The “1+N” business mode includes one electrical service center and N business base stations.The new business model makes the management mode change from the traditional parallel mode to the central mode, which not only improves work efficiency and streamline staff, but also consummates service channel.Through the organization structure optimization, service means change and service functions enhancement, as well as online and offline service system, high?quality services will be provided to customers.