Fujian Electric Power Company, by overcoming the above defects, implemented the service data integration and management application innovation service practice, and set up an intelligent service access platform for the electricity service halls.The developed platform was equipped with four modules (service hall channel operation management, customer agent personal workbench, service equipment access, as well as the other channel interactions), fully collecting and integrating service processing, service trace, network, personnel training, equipment and other service data, and carrying out data monitoring, analysis and management applications.By the application of the developed platform, not only the efficiency of customer service has been improved, but also service traces can be traced back, service capacity can be measured, service quality can be controlled, service diagnosis can be datalization, making management more convenient and more efficient.