There are shortcomings in customer electricity service for power companies currently, and related customer service experience needs to be improved, which are key tasks of State Grid at present. In the context of related policies and the construction of the ubiquitous power Internet of Things, with the idea of ubiquitous power Internet of things, on the basis of the most advanced technology and equipment, and considering the whole workflow of electricity service also, idea is raised to build an intelligent interactive electricity service system, which covers both online and offline business. The level of intelligent interaction, efficiency and experience of customer electricity handling are improved basically.