| 林女贵,蔡冰凌.电网企业大数据运营服务内容探索[J].电力需求侧管理,2018,20(1):50-53 |
| 电网企业大数据运营服务内容探索 |
| Exploration on the contents of big data operation service of power supply enterprises |
| 投稿时间：2017-11-03 |
| DOI：10.3969/j.issn.1009-1831.2018.01.013 |
| 中文关键词: 电网企业 大数据 运营管理 客户服务 |
| 英文关键词: power supply company big date operation man.agement service contents exploration |
| 基金项目: |
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| 摘要点击次数: 8262 |
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| 中文摘要: |
| 网企业在日常经营过程中积累了海量的数据。在售电侧改革背景下充分挖掘数据价值，向各类用户提供高价值的大数据运营服务，是电网企业应对售电市场竞争的重要手段。在定位大数据运营服务目标用户的基础上，分析了不同用户的服务需求，并初步探索规划了服务内容，有助于电网企业提高用户满意度，拓展赢利渠道，增强售电市场竞争力。 |
| 英文摘要: |
| Power supply company has accumulated massiveamounts of date in the daily business.To fully tap the value of dataand provide high value large data operation services to various usersare important means for power supply company to compete in theelectricity market under the opening electricity retail side.Based onthe goal of locating large data operation service users, this paper ana.lyzes the service requirements of different users, and explores theservice contents of the users, which helps power supply company toimprove customer satisfaction, expand profit channels, enhance thecompetitiveness of the sale of electricity market. |
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